Service · AI agents
evol·ai·tion / evolution with ai built in
Chat and voice agents that answer, act and hand off to your team, with every conversation logged and auditable. Built in Australia, integrated with your stack, and trusted by 127+ businesses.
Capability · 01
Your customers reach you by chat and by phone. We deploy agents on both, sharing the same knowledge base, the same guardrails and the same audit trail.
Use cases · 02
From first contact to booked appointment, here is the work agents take off your team.
Front-line customer support
Answer the repetitive questions that flood your inbox and phone lines.
Lead qualification and booking
Capture, qualify and book prospects while your team focuses on closing.
After-hours coverage
Never miss an enquiry again, including nights, weekends and public holidays.
Claims and application intake
Collect the right information up front and route it to the right person.
Appointment reminders and follow-ups
Reduce no-shows with automated, logged reminders.
Internal help desk
Answer staff questions on policy, process and systems instantly.
Industries · 03
Each agent is trained on your knowledge and tuned to your regulatory context.
Finance and insurance
Healthcare
Professional services
Free assessment, or run the numbers on a 24/7 agent versus staffing.
Features · 04
Knowledge-base control
You decide exactly what the agent knows and says.
Human handoff
Seamless escalation to your team with full context.
CRM and calendar sync
Writes leads, bookings and notes into your tools.
Multi-channel
Website, messaging, and phone from one brain.
Guardrails
Strict boundaries on what the agent will and will not do.
Monthly transcripts
Full records for quality and compliance review.
Australian English
Tuned for local language, accents and context.
Analytics
See volumes, resolution rates and escalations.
Integration · 05
No rip and replace. We connect to the tools you already run.
Comparison · 06
Outcomes · 07
Trusted by 127+ Australian businesses. Specific numbers from real deployments.
127+
AU businesses
24/7
Coverage
Under 30s
Typical response
100%
Logged and auditable
Process · 08
A typical 6 to 8 week timeline, with your review at every stage.
Step 01
Map your calls, chats and the workflows to automate.
Step 02
Scripts, guardrails, integrations and escalation rules.
Step 03
Train on your knowledge, test against real scenarios.
Step 04
Go-live, monitoring and monthly transcripts.
Investment · 09
One agent runs 24/7 for a fraction of round-the-clock staffing. Final pricing confirmed with a quote.
From $190/mo
A single chat or voice agent on one channel.
Custom range
Multi-channel chat and voice with integrations.
Custom range
High volume, multiple workflows, governance and SLAs.
Included in every project
Knowledge-base configuration
Guardrails and escalation
Integration with your stack
Team training and handover
Australian-based support
Ongoing optimisation
Questions · 010
Most deployments take 6 to 8 weeks from consultation to go-live, depending on the number of channels and integrations.
No. Voice agents use natural speech tuned for Australian English, and chat agents answer in your brand voice from your own knowledge base.
The agent escalates to your team with the full conversation context, so nothing is lost and no customer is left stuck.
Yes. Data is stored and processed onshore, and every conversation is logged and auditable, designed to align with the Privacy Act 1988 and APRA CPS 234.
Most Australian business tools, including your CRM, calendars, Xero, MYOB, HubSpot, Salesforce and Microsoft Dynamics, plus custom APIs.
Security
Onshore data, encryption in transit and at rest, role-based access and a full conversation audit trail, designed to align with the Privacy Act 1988 and APRA CPS 234.
Bring us the calls and chats eating your team's time. We will show you what an agent handles, and what it escalates.
Australian-owned · Melbourne-based team · response within one business day