Service · Insurance
evol·ai·tion / evolution with ai built in
Claims, underwriting, policy admin and member support, automated and documented to align with APRA CPS 234. Built and hosted in Australia, with a full audit trail on every action, so your risk team can verify it, not just trust it.
Why us · 01
An offshore build and an Australian build can look identical. They are not. Only one can be verified under Australian law, and that is the one we deliver.
Every workflow documented and auditable, designed to align with APRA CPS 234.
Data stored and processed in Australia, never quietly routed offshore.
Human-in-the-loop on consequential decisions, with guardrails you set.
Solutions · 02
End-to-end automation across the operations that slow insurers down, each wired to your systems with a full audit trail.
Claims processing and triage
Automate intake, validation, triage and assessment, with payments processed under full audit.
Underwriting automation
Speed up risk assessment and quoting with models that keep a human in the loop.
Policy administration
Automate endorsements, renewals and certificates of currency end to end.
First notice of loss
Capture and route FNOL instantly, so nothing waits in a queue.
Member and broker support
24/7 chat and voice agents for policy, claims and product questions.
Fraud and anomaly detection
Flag suspicious claims for review, improving accuracy without removing oversight.
Lines · 03
Health, general and life, plus commercial and workers compensation.
Free assessment, or estimate the claims hours and cost you would save.
Compliance · 04
Our solutions are designed and documented to support your information security obligations, not to make claims you cannot stand behind.
Information security management
Controls mapped to your security framework and documented for review.
Onshore data residency
Data kept in Australia, with no quiet offshore processing.
Role-based access
Least-privilege access across every automated workflow.
Full audit trail
Every automated action logged, reviewable end to end.
Incident response
Alerting and response built into every automation.
Third-party risk
Provider controls documented for your risk function.
Case study · 05
A real implementation, with the before and after stated plainly.
The challenge
Over 50,000 monthly claims processed manually, with 14-day average processing times, rising complaints and growing compliance risk.
Our solution
End-to-end claims automation for intake, triage, assessment and payment, validating claims and maintaining full APRA-aligned audit trails.
Results achieved
Chief Operations Officer, Leading Australian Health Insurer
Outcomes · 06
Measurable improvements in efficiency, compliance and member satisfaction. Verify these against your own baseline before launch.
70%
Faster claims
45%
Lower op cost
50k+
Monthly claims handled
24/7
Member support
Comparison · 07
Process · 08
A staged rollout with your risk team involved at every step.
Step 01
Map workflows, volumes, risks and controls.
Step 02
Architecture, guardrails and audit requirements.
Step 03
Development, testing and measured evaluation.
Step 04
Staged go-live, monitoring and ongoing optimisation.
Custom · 09
Beyond automation, we build bespoke insurance platforms tailored to your operational requirements.
Built around your products, rules and workflows, not a generic template.
APRA-aligned controls and audit trails designed in from the start.
Hosted in Australia, with controls documented for your risk function.
Questions · 010
It automates claims, underwriting, policy admin and member support, reducing processing time and cost while keeping a human in the loop and maintaining a full audit trail.
We design and document our solutions to align with and support your APRA CPS 234 information security obligations. Final compliance sign-off rests with your risk function, and we provide the documentation they need.
It depends on scope, but most claims-processing automations are delivered in a staged rollout over a number of weeks, with your team reviewing at each stage.
Clients typically see large reductions in processing time and operating cost. We will estimate your specific ROI against your own baseline before you commit.
Agents handle enquiries, certificates of currency and follow-ups, freeing brokers to focus on advice and client relationships.
Security
Onshore data, encryption, role-based access, incident response and a full audit trail on every action, designed to align with the Privacy Act 1988 and APRA CPS 234.
Bring us your slowest, most manual process. We will show you how to automate it, safely and compliantly.
Australian-owned · Melbourne-based team · response within one business day