Service · Customer support
evol·ai·tion / evolution with ai built in
Resolve common questions instantly, create and route tickets, and escalate to your team with full context. Australian-built with approved actions, guardrails and monthly transcripts.
The challenge · 01
Queues grow, the same questions repeat, and agents burn out on tier-zero tickets while customers wait. Cost per contact climbs and CSAT slips.
Agents spend their day on questions a knowledge base could answer.
Wait times frustrate customers and hurt CSAT.
Every repetitive ticket handled by a human is money spent.
Use cases · 02
Deflect the routine, route the rest, and keep humans for what matters.
Tier zero and tier one resolution
Resolve common questions instantly, 24/7, across chat and voice.
Ticket creation and categorisation
Create, tag and route tickets automatically to the right queue.
Password resets and order status
Handle routine actions like resets and status checks without an agent.
Escalation and handoff with full context
Escalate to your team with the full conversation, so customers never repeat themselves.
Free assessment, or estimate the tickets and cost you would save.
Comparison · 03
Outcomes · 04
Measurable improvements in speed, cost and satisfaction.
Faster
Replies, shorter queues
Lower
Cost per contact
Higher
CSAT and consistency
Better
Agent productivity
How it works · 05
We connect to your help desk and knowledge base and keep agents in control.
Step 01
Link your knowledge base and help desk.
Step 02
Approved actions and guardrails.
Step 03
Agents resolve, create tickets and escalate.
Step 04
Transcripts and reports each month.
Questions · 06
Tier-zero and tier-one questions, plus routine actions like resets and status checks.
When it cannot help, it escalates to your team with the full conversation context.
Yes. Agents answer from your approved knowledge base, with guardrails on what they say.
Yes. Monthly transcripts and reports on volumes, resolution and escalations.
Yes. Data stays onshore and is handled in line with the Privacy Act 1988.
Security
Data stays onshore, with approved actions, guardrails and monthly transcripts, handled in line with the Privacy Act 1988.
Bring us your busiest ticket types. We will show you what AI resolves and what it escalates.
Australian-owned · Melbourne-based team · response within one business day